Connect where and
when it counts
Whether you are a small, medium or an enterprise sized company, we offer transaction services for all kinds of online merchants and online industries. Whether you are a small, medium or an enterprise sized company.
Merchant Performance Group APIs
98.9% uptime for the last 90 days
Jan 15
Today
Legend: 
Operational 
Partial degradation 
Severe degradation
Navigating the Future of E-commerce with Alternative Transactions Methods
Mastering the Challenge
of Chargebacks in the
Digital Age
Technical Support
[email protected]
Hours: Mon-Fri, 9 am – 6 pm
Accounts
[email protected]
Hours: Mon-Fri, 9 am – 6 pm
Frequently Asked Questions
Explore our comprehensive FAQ section for answers to common questions about our services.
How secure is your system platform, and what measures do you take to protect customer information?
Our platform uses industry-standard encryption, secure transaction gateways, and compliance with PCI DSS to ensure customer data protection. We implement fraud detection mechanisms, two-factor authentication, and regular security audits.
What types of transaction methods do you support, and do you offer any additional features or services to enhance the transaction experience?
We support credit/debit cards, digital wallets, bank transfers, and alternative transaction methods. Our services include recurring billing, multi-currency support, fraud prevention tools, and seamless API integrations.
Can you provide examples of businesses or industries that have successfully integrated your transaction solutions, and what benefits have they experienced?
Our solutions are used in e-commerce, retail, hospitality, and healthcare. Businesses have reported increased conversion rates, reduced chargebacks, faster settlements, and enhanced customer trust.
How does your company stay up-to-date with the latest trends and technologies in online transactions?
We continuously monitor industry developments, collaborate with financial institutions, invest in AI-driven fraud detection, and upgrade our platform to meet evolving security and regulatory standards.
What information is required to set up an account?
To set up an account, you’ll need to provide your business details and necessary documentation. Our team will guide you through a quick, hassle-free onboarding process, ensuring seamless integration with our system infrastructure.
How long does the account setup process take?
Our quick and hassle-free onboarding process is designed to get your account up and running promptly. The exact duration may vary depending on the completeness of the information provided and the specific requirements of your business.
Is technical support available during the account setup process?
Yes, our dedicated support team is available to assist you during the account setup process. You can reach out via email at [email protected]
How does Merchant Performance Group ensure the reliability and security of transaction processing?
Our platform boasts a 99.98% uptime and is designed to handle high transaction volumes securely. We employ advanced fraud protection measures to safeguard your business and customers.
Can the transaction processing system integrate with my existing business systems?
Yes, our flexible APIs are designed for seamless integration with your current systems. We provide comprehensive documentation and dedicated support to facilitate a smooth integration process.
How are transaction processing and refunds handled?
Our platform supports various transaction methods, including credit/debit cards, digital wallets, and bank transfers. We offer features like recurring billing and multi-currency support. Refunds can be processed efficiently through our user-friendly transaction interfaces, ensuring timely resolution for your customers.
What is the typical timeframe for processing a refund?
Refund processing times can vary depending on the transaction method and issuing bank. However, our system is designed to expedite the process, and we provide real-time updates on refund statuses through our merchant dashboard.
Can I track the status of transactions and refunds in real-time?
Yes, our advanced merchant dashboard offers comprehensive tracking and reporting features, allowing you to monitor the status of all transactions and refunds in real-time, ensuring transparency and efficient financial management.
Are you compliant with international security standards?
Yes, we adhere to stringent regulatory standards, including PCI DSS and PSD2 certifications, ensuring secure and compliant transaction processing for your business.
How do you handle AML and KYC requirements?
We implement robust AML and KYC processes to verify the identity of our clients and monitor transactions, helping prevent fraudulent activities and ensuring compliance with global financial regulations.
How do you comply with data protection regulations?
Absolutely, we adhere to global data protection regulations, safeguarding customer information through regular compliance audits and stringent security measures.
How do you ensure the security of customer information during transactions?
We are committed to upholding the highest safety standards. Our services encompass PCI DSS and PSD2 certification, robust AML and KYC processes, adherence to global data protection regulations, and regular compliance audits, ensuring your business meets and exceeds all regulatory requirements.
What measures are in place to detect and prevent fraudulent activities?
Our platform incorporates comprehensive fraud management solutions to detect and prevent fraudulent activities, safeguarding your business and customers.
Contact Sales
Contact our dedicated support team for any questions or assistance you need regarding our services.
